I ordered the crocodile sculpture and it was everything I wanted it to be. I noticed that the sculpture had a damp feel before I hung it on the wall, so I laid it flat to dry out a little. Sadly, over a short while the sculpture started to split. I didn't want to create a fuss, but as this wasn't a cheap outlay, I contacted Noro to see what they could do. I am pleased to say that they agreed to replace the item, there and then. All I needed to do was send some photos through. These sculptures are a work of art and with any natural material, there can be defects, but Ana and the team at Noro Arts went above and beyond to resolve the situation. I will be forever grateful when I look on my wall. Heartfelt thanks to an awesome company with incredible artists.